IT Services Analyst (Microsoft)

IT Services Analyst (Microsoft) Permanent Lanarkshire (On-site first role) Posted Mon 27 Apr 26 CVs ASAP Start date May/Jun 26

Meraki Talent’s large global client is actively looking for a IT Services Analyst (Microsoft) to join their growing team. The IT Services Analyst (Microsoft) will be the front-line for all business-critical IT issues and queries across this international and diverse organisation. The IT Services Analyst (Microsoft) will be the primary POC for this fast-moving global organisation.

The role would suit someone who is passionate about technology, perhaps wants a role local to Lanarkshire, and wants to progress their technology career. Alternatively, this may suit an experienced IT Services Analyst, looking for a bit more breadth in role, and a new challenge.

Responsibilities of the IT Services Analyst (Microsoft)

• Respond to a variety of IT Service Desk requests
• Provide diagnosis and resolution of known issues
• Troubleshooting issues according to agreed guidelines, escalating to L2 where required
• Monitoring unresolved tickets to ensure resolution
• Ensure a high customer satisfaction

Background of the IT Services Analyst (Microsoft)

• A background in technology support essential
• Grounding in Microsoft technologies essential
• Strong problem-solving skills
• Grounding in hardware, applications and networking handy
• Happy to be based primarily on-site in the North Lanarkshire office

Is this job for you? At Meraki, we love recruitment and love words. Is this you?

Gordon wants: Microsoft, Support, M365, Networking, Applications

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