IT Engineer (f/m/x)

The Role: What’s in the Box

As an IT Helpdesk Specialist (internally referred to as IT Engineer) within our Benelux Operations tribe, you will join a hands-on, fast-paced team responsible for keeping hardware and software across our production facility, office, and logistical hubs running smoothly.

You ensure every colleague, whether on the production floor or behind a laptop, has the tools, access, and support they need to succeed. From onboarding and troubleshooting to device configuration and lifecycle management, you play a key role in maintaining a secure and reliable IT environment.

You will work with device management solutions (MDM) to enroll, configure, and maintain company hardware, manage access, deploy software, and support provisioning and deprovisioning processes. To hit the ground running, you are comfortable working with corporate tools such as Google Workspace, Azure (Entra ID), Slack, and Atlassian (Jira/Confluence).

Beyond resolving day-to-day issues, you continuously look for ways to improve workplace technology and support processes, bringing HelloFresh’s values of Speed & Agility and Learning Never Stops to life.

You will be based at our Bleiswijk Distribution Center five days per week, with occasional travel to our logistical hubs across the Netherlands and Belgium.

Please note: Visa sponsorship is not available for this role.

What You’ll Do: The Recipe

Act as the first point of contact for IT support for our Distribution Center and Logistics Hubs, resolving hardware, software, onboarding/offboarding, and access-related issues.

Manage and improve our Workplace Technologies, establishing best practices and defining new service standards.

Partner closely with Business Operations, DC teams, and cross-functional stakeholders to diagnose issues and deliver timely, practical solutions.

Lead and complete technical projects that enhance operational efficiency and have measurable impact on the business.

Maintain and optimise our tools and p