1st Line IT Engineer

Salary: £27,000

Benefits:25 days holiday, company pension scheme, sage benefits, death-in-service, buy additional holiday scheme

Disclaimer: Applicant must have the right to work in the UK, no sponsorship available.

Class Technology Solutions Ltd (CTS) is a leading provider of ICT solutions to the education sector in the UK.

We are looking for an IT Engineer to be based at one of our client sites

Key Tasks and Responsibilities

Under the guidance of the Network Manager: Provide specialist ICT support that ensures the site establishes and maintains high quality learning facilities.

Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.

Build and configure networked PCs, this could be a standalone setup or via image deployment.

Set up and check hardware and software for normal operation.

Implement agreed work programmes/practices under the guidance of Senior Staff.

Ensure all jobs are logged within the helpdesk and investigated as required.

Carry out checks on the systems as guided.

Perform maintenance tasks for user accounts.

Follow standard practises to run basic network monitoring reports or utilities.

Follow processes and tasks described in sites disaster recovery and maintenance plans.

Update asset lists or equivalent records for hardware and software on site.

Follow instructions to test site backup and malware protection procedures.

Monitor and manage stock, cataloging resources and undertaking audits as required.

Be aware of and comply with policies and procedures relating to child protection, health, safety and security and confidentiality, reporting all concerns to an appropriate person.

To be aware of the site’s responsibilities under the Data Protection Act and GDPR for the security, accuracy and relevance of personal data.

Potential to be assigned to project teams during the holidays under guidance of the senior engineer team.

Any other tasks that the Technical Management Team, Senior Management, or the Company Directors feel are appropriate.

Qualifications and skills

GCSE Grade 5 or above in Maths and English

A-Level, BTEC, NVQ, or T-Level in a relevant subject

Industry qualifications within the IT sector, Microsoft, Cisco, Aruba, Apple would be an advantage

Experience in an IT Helpdesk or IT Support environment

Ability to work independently and as part of a team under pressure

Impeccable attention to detail and commitment to quality

Experience in the education sector is desirable but not essential.