Inbound Sales Team Lead

Inbound Sales Team Lead

📍 Milano | On-site 🗣 Italian & English required

At SumUp, we help small businesses win — and we do it with simple, powerful tech used by 4M+ merchants worldwide.

We’re continuing to scale our Italian Sales hub in Milan, and we’re looking for an Inbound Sales Team Lead to drive performance, develop talent, and play a key role in building a high-performing sales organisation.

This role is for someone who thrives in fast-paced environments, enjoys real ownership, and is motivated by both people development and business impact.

🚀 What You’ll Do

Lead, coach, and scale a team of Inbound Sales Representatives working with warm, high-intent leads

Be hands-on in day-to-day operations: calls, deal strategy, objection handling, and performance coaching

Drive hiring and onboarding efforts, ensuring new joiners ramp quickly and effectively

Build and continuously improve training programs that are practical, engaging, and impactful

Use data to monitor performance, identify gaps, and implement solutions to raise the bar

Partner with leadership on team structure, capacity planning, and scaling strategy

Foster a strong team culture built on accountability, ownership, and continuous feedback

You’ll be close to the action — on the floor, with the team, solving problems and driving improvements every week.

🧠 Who This Is For

You might be a great fit if you

Have experience managing sales teams, ideally in high-growth or performance-driven environments

Have been involved in hiring, onboarding, and scaling teams, not just maintaining them

Bring a proactive, solution-oriented mindset — you don’t just highlight problems, you actively work to solve them

Are comfortable balancing performance delivery with people development

Have strong experience working with KPIs, dashboards, and sales metrics, using data to inform decisions

Communicate clearly, lead with credibility, and know how to influence without micromanaging

Speak Italian and English f