HR Operations Specialist

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role

Reporting to the HR Operations Manager - EMEA, you will partner with our Global HR Operations team to drive all aspects of HR Operations in the EMEA region.This isn't just about maintaining systems, it’s about supporting and scaling our HR operations in EMEA countries and being responsible for the execution of your ideas from concept to completion. We are looking for a data driven problem solver with solid attention to detail who thrives in ambiguity, adapts quickly to a changing environment, and knows that sometimes laughter is indeed the best solution.

What You Will Be Doing

Impact & Ownership: You will be the operational backbone for our EMEA region, ensuring a seamless journey for every employee.

Lifecycle Excellence: Responsible for the excellent delivery of the operational HR life cycle within assigned countries, including joiners to leavers, parental leaves, transfers, benefits enrolments, and regional monthly payroll

Operational Control: Run HR operational activities, including handling employee queries via our ServiceNow ticketing system

Strategic Partnership: Work closely with our Recruitment Operations Team to guarantee a smooth transition from candidate to an Elastic employee

Regional Connection: Build your presence and connections regionally to ensure the HR team remains aware of the most important people topics

Process Improvement: Lead process improvement projects for the region, introducing standardisation and optimising existing SOPs and playbooks

Data & Systems: Ensure that our HR systems are up to date and use feedback gathered to ensure our operations function is successful across the EMEA region.Partner Management: Proactively handle relationships with key internal partners, ensuring alignment across regional and functional HR teams to deliver a unified employee experience.

What You Bring

Minimum 3 years of hands-on experience in HR Operations or HR Shared Services with exposure to a full employee lifecycle supporting EMEA countries

Candidate Focus: A strong focus on the employee experience and customer service

Process Management: Demonstrated experience in leading process improvement and creating Standard Operating Procedures

Technical Skills: Experience with ServiceNow and Workday essential

Communication: Excellent written and verbal communication and presentation skills, a second language is helpful

Soft Skills: A problem-solver who can work independently in a fast-paced environment with a low ego, high integrity, and the ability to exercise confidentiality

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

Competitive pay based on the work you do here and not your previous salary

Health coverage for you and your family in many locations

Ability to craft your calendar with flexible locations and schedules for many roles

Generous number of va