HR Operations Manager

HR Operations Manager – Talent Acquisition, Learning & Performance!

I'm looking for an experienced HR Operations Manager to lead the delivery of Talent Acquisition (experienced hire), Learning & Development, and Performance Management services across a complex, professional environment.

In this pivotal role, you’ll manage a team of around 12 HR professionals across Talent Acquisition and Employee Learning Services, ensuring consistent, high-quality operational delivery. You’ll oversee firm-wide initiatives, annual performance cycles, and the continuous improvement of HR systems, processes and employee experience.

This is a senior operational leadership position, working closely with Centres of Excellence, HR Business Partners, senior stakeholders and external providers. You’ll play a key role in ensuring HR services are commercially focused, responsive to business priorities and compliant with best practice.

Key responsibilities

Talent Acquisition, Learning & Performance Delivery

Lead the delivery of experienced-hire Talent Acquisition services, ensuring they are efficient, seamless and fully compliant.

Oversee Learning & Development programmes, ensuring they align with business objectives and evolving employee needs.

Support the end-to-end operational delivery of the annual performance review cycle.

Monitor service performance across Talent Acquisition, Learning and Performance, driving continuous improvement in quality and consistency.

Systems, Technology & Continuous Improvement

Champion the ongoing development and optimisation of Workday and associated HR technologies, including the effective use of AI and automation.

Ensure system changes are well designed, thoroughly tested and enhance the overall employee and manager experience.

Use data, insights and metrics to assess service effectiveness and inform decision-making and improvements.

Stakeholder & Partner Management

Work in close partnership with Centres of Excellence to ensure joined-up, aligned service delivery.

Collaborate with HR Business Partners to ensure services meet local and functional needs.

Manage third-party providers, holding them to account against agreed service standards.

Build strong relationships with key stakeholders, managing expectations and addressing issues proactively.

Ensure employee and line manager queries are handled effectively, with themes and trends identified and acted upon.

What we’re looking for

Proven experience leading HR operational services, ideally across Talent Acquisition, Learning & Development and/or Performance Management.

Strong, credible people leadership skills, with experience managing teams in complex or matrixed environments.

Hands-on experience working with Workday (or comparable HR systems) and driving improvement through technology and data.

Excellent stakeholder management skills, with confidence working across functions and with external partners.

A continuous improvement mindset, using insight, feedback and metrics to enhance service delivery and employee experience.

Solid knowledge of employment legislation, HR policy and best practice.

What’s In It For You?

Benefits include

Competitive Salary (reviewed annually)

Generous Bonus Scheme

Flexible, Hybrid Working

Up to 25 Days Holiday (rising to 28 with service) + Holiday Exchange Scheme

Private Medical Insurance

Enhanced Parental Leave