Head of Operations - Ascot Lloyd

Purpose of Role

The Head of Operations will lead and run Ascot Lloyd's servicing capability, overseeing a large, multi-site operational function delivering scalable, high-quality 'operations-as-a-service' support across the business. The role will be responsible for driving operational excellence, consistency and efficiency, whilst enhancing client outcomes and supporting advisers through a high-performing team. A key focus will be shaping and embedding modern operational practices, including automation, AI-enabled processes and continuous improvement methodologies.

Key Responsibilities

Lead and develop an operations function across multiple UK hubs

Establish and optimise 'operations-as-a-service' capabilities to support scalable business growth

Drive operational excellence through standardisation, process optimisation, AI and continuous improvement

Own and deliver transformation initiatives, particularly relating to automation, AI and process engineering

Partner with Regional Operations Leads to ensure aligned, high-quality service delivery across all locations

Develop and implement robust operating models, governance frameworks and performance metrics

Leverage MI and data insights to improve efficiency, productivity and client outcomes

Ensure strong risk management and adherence to FCA regulatory and internal compliance requirements

Build a high-performance culture with strong leadership, capability development and succession planning

Act as a key contributor to the broader Operations and Technology strategy

Experience / Skills Required

Proven experience leading large-scale operational functions

Strong track record of delivering operational programmes

Demonstrated experience implementing automation, AI or digital process improvements

Experience designing and leading shared service or enterprise-scale operating models

Strong stakeholder management skills, including senior leadership engagement

Experience working within financial services or a regulated environment, IFA context desirable

Advanced analytical and problem-solving capability, with strong use of MI and data

Ability to lead multi-site teams and drive consistency across distributed locations

Strong commercial awareness and focus on delivering business outcomes

SM&CR Responsibilities

As an FCA regulated company, Ascot Lloyd are required to adhere to the Senior Managers and Certification Regime (SM&CR), to develop a culture where employees take personal responsibility for their own actions.

Individual Conduct Rules

You must act with integrity

You must act with due care, skill and diligence

You must be open and co-operative with the FCA, PRA and other regulators

You must pay due regard to the interests of customers and treat them fairly

You must observe proper standards of market conduct

You must act to deliver good outcomes for clients