Head of Business Partnering, Customer & Commercial

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

The Head of Partnering acts as a core strategic partner to members of the Executive Leadership Team (ELT), driving the overarching functional people strategy to directly connect organisational and workforce priorities with global business strategy, growth targets, and enterprise goals . Operating with high autonomy, strategic accountability, and enterprise-wide influence, this role serves as a trusted advisor and executive coach to senior leadership. The role establishes strategic direction for complex organisational design, structural transformations, and change management initiatives while elevating leadership capability across executive teams. By seamlessly balancing long-term strategic vision with hands-on operational delivery, the Head of Partnering directly optimizes business performance, enhances organisational agility, and strengthens succession pipelines across key functional areas.

What you’ll be doing

Strategic Partnership

Act as a strategic thought partner to Executive (ELT) leadership team members Members embedded into their leadership teams

Lead the translation of business strategy into people priorities that drive growth, and the performance and people-centric culture we want.

Coach and advise on organisational decisions, employee engagement, and leadership effectiveness to drive business growth.

Workforce Planning & Organisational Design

Influence and build the 'connective tissue' between AI-enabled productivity and Trustpilot’s human-centric culture.

Lead workforce planning efforts to ensure optimal resourcing and future readiness.

Architect organisational design and structural changes, using data and business ins