Finance & Strategy Manager, Support Operations & Quality

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, our Support team is at the heart of creating joyful experiences for customers, courier partners and merchants. The Support Finance & Strategy team turns data into decisions – making sure we deliver great service while staying disciplined on costs.

We’re now looking for a Manager, Finance & Strategy to partner with our Support Operations teams. In this role, you’ll own the financial models, analytics and planning processes that sit behind our global support operations.. You’ll work closely with Support leadership, Workforce Management and S&O to connect operational reality to financial outcomes and help us make smarter, faster decisions.

What you’ll be doing

Day-to-day in this role you’ll

Own and develop cost models across regions, ensuring robust methodology, clean inputs and clear documentation.

Lead weekly and monthly performance reviews (e.g. WBR) by synthesising Support OKRs, financials and operations metrics into crisp insights and recommendations for leadership.

Partner with Support Operations and Workforce Management to build and back-test capacity, scheduling and cost plans.

Design and maintain allocation keys and cost attribution logic (local vs SSC vs outsourced; supported country mapping; to fairly and transparently reflect Sup