E-Commerce Manager

Job Title: E-Commerce Manager

Location: Coventry

Job Type: Full-Time

About Us We are an expanding brand specialising in a unique line of Gifting.

As we continue to scale our operations, we are looking for a dedicated Amazon & E-Commerce Marketplace Manager to take ownership of our digital storefronts, drive sales, and maintain the daily health of our marketplace channels.

Role Summary The ideal candidate will be a highly organised, data-driven e-commerce professional with hands-on experience in Amazon Seller/Vendor Central and other major online marketplaces. You will be responsible for the end-to-end management of our catalogues, from optimising product listings and managing PPC campaigns to coordinating inventory shipments and ensuring strict account compliance.

Key Responsibilities

Catalogue & Listing Management

Create, optimise, and manage product listings across Amazon and other marketplace channels.

Conduct ongoing keyword research and implement SEO best practices for titles, bullet points, and backend search terms to maximise organic ranking.

Oversee the upload and management of high-quality imagery, A+ Content, and storefront design.

Troubleshoot and resolve catalogue issues, including suppressed listings, variation errors, and categorisation updates.

Advertising & Promotional Strategy

Develop, execute, and optimise Amazon PPC campaigns

Monitor daily advertising budgets, targeting a healthy ACoS and TACoS while scaling revenue.

Plan and execute promotional strategies, including Lightning Deals, vouchers, and Prime Day events to increase sales velocity.

Inventory & Fulfilment Logistics

Monitor inventory levels across FBA and any Merchant Fulfilled channels to prevent stockouts and avoid long-term storage fees.

Create inbound shipment plans, ensuring strict adherence to marketplace packaging and labelling requirements.

Work closely with our supply chain team to forecast demand based on seasonal trends and sales velocity.

Account Health & Customer Experience

Monitor account health dashboards daily to ensure strict compliance with marketplace policies and maintain excellent performance metrics

Proactively open and manage seller support cases to resolve technical, inventory, or policy issues.

Manage buyer communications, handle return inquiries, and address negative feedback professionally to protect brand reputation.

Reporting & Analytics

Track and report weekly on key performance indicators (KPIs) including unit sales, revenue, conversion rates, and profit margins.

Analyse platform fees, advertising spend, and fulfilment costs to ensure overall channel profitability.

Qualifications & Requirements

Hands-on experience managing Amazon Seller/Vendor Central accounts.

Proven track record of successfully managing and scaling Amazon PPC campaigns.

Deep understanding of Amazon’s A9 search algorithm, SEO principles, and catalogue troubleshooting.

Familiarity with FBA logistics, shipment creation, and inventory forecasting.

Strong analytical skills with proficiency in Excel/Google Sheets and marketplace data reporting.

Excellent written English and communication skills.

Experience with other platforms (e.g., eBay, Etsy, Walmart) is a strong plus.

If fluent in other languages, please detail these in your covering letter.