E-Commerce Manager

E-commerce Manager, based Waltham Abbey (Hybrid role). Lead our online growth and step up with us!

Jollyes Pets is one of the UK’s best-loved pet-specialist retailers, and we’re on an exciting journey of growth — opening new stores across the country and investing heavily in digital.

As we expand, our online business is set to play a bigger role than ever, and we’re looking for an ambitious E-commerce Manager to lead the charge, turning Jollyes’ purpose of caring for pets and their owners into a seamless, profitable online shopping experience — making it easy for customers to find, buy and receive the products their pets need.

So, what’s in it for you! The Benefits

At Jollyes, we’re as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it’s needed most.

Salary rewarding experience: c £60 - 65k p.a., negotiable based on experience as the role has room to grow further, outlining our intention for the role to develop as we scale.

Company bonus scheme based on achieving objectives

iTrent financial wellbeing package, powered by Stream, enabling access to earnings before pay day plus lots more discounts and savings benefits.

Retail Trust membership – counselling, wellbeing and financial support for the retail industry

Colleague ‘Treats’– numerous discounts on hundreds of high street retailers and online service providers from groceries to fashion, holidays and cinema trips

Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme and much more (including ‘Tooth Fairy’ dentist on demand).

30% off Jollyes branded products(and 20% off other brands in store for your pet’s needs!) with discounts for our pet clinics too.

Additional paid leave for your wedding, new pet coming home and your birthday off!

Enhanced maternity / paternity leave

Discounted membership for David Lloyd Clubs - access to gym, pool, spa, classes, racquet sports, kids clubs and so much more.

Further benefits on completion of probationary period (Critical illness, life assurance, PMI, enhanced pension).

The Role – E-Commerce Manager

Reporting to our Chief Marketing Officer, you’ll own Jollyes’ online trading and customer experience through the website, driving online sales and margin, optimising the customer journey from landing page to checkout, and growing digital customer acquisition across the site and new channels.

This is a brilliant opportunity for an e-commerce leader who has already achieved real results and is hungry for their next challenge. You’ll own our online P&L end to end and lead the growth of Jollyes’ digital commercial channel — setting strategy at a senior level while staying close enough to the detail to make things happen day to day.

We’re a lean, fast-moving business, so you’ll need to be as comfortable shaping the direction as you are rolling your sleeves up and getting things done.

Do this well, and there’s a clear path for future growth into a Head of E-commerce role as the business scales.

What you’ll be doing: E-commerce Manager

Own the online P&L — revenue, margin and cost-to-serve — and the online trading calendar

Drive trading, merchandising, conversion and the customer experience across the site

Lead performance marketing and new customer acquisition

Open up profitable new channels — Amazon, TikTok Shop and marketplaces

Shape the site roadmap and ongoing platform development

Lead a small team and manage agency and supplier partners

This is a full time, hybrid role involving office days at our pet-friendly support office in Waltham Abbey (Essex – EN9 1AS) and work from home (or other Jollyes location as preferred). 37.5 hours per week.

The Skills you’ll bring

To be successful in this role, our E-Commerce Manager will be able to demonstrate the following:

A proven track record of building and scaling an online business, with real commercial and P&L ownership

Sharp trading and merchandising instincts, and a data-led approach to decisions

Performance marketing and customer acquisition fluency

Multi-channel growth experience across marketplaces and social commerce

The drive and adaptability to thrive in a lean, hands-on business — and the ambition to step up

Retail or pet / FMCG experience is an advantage

Share our values of being: Wise, Focused, Genuine, Eager, Together

About Jollyes Pets

Jollyes are an award-winning UK pet retailer with over 100 stores and over 50 years of pet expertise between our paws. Winners of Retail Week awards, Pet Industry Federation recognition and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Accredited by 'Rest Less' as an age-inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets people and the planet too!

To Apply

If you’re looking for a career with a company who will truly value you and recognize your contribution with some fantastic rewards and benefits, where you can really make a difference, click to apply today!

Respectfully no agencies please