Director of Fraud

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍London, Cardiff, or UK Remote | 💰£136,000 - £180,000 + Incentive Awards tied to your performance | Benefits ✨

⭐️ Our Financial Crime & Fraud Collective

We’re all about earning and keeping customers' trust while making sure we grow safely. The Financial Crime & Fraud Collective plays a big role in this, working hard to protect our community. The Fraud Director is responsible for ensuring we keep fraudsters at bay so customers can bank with confidence.

🔑 You’ll play a key role by…

As a Fraud Director, you’ll lead our Fraud & Disputes Risk team here at Monzo, where you’ll also work as part of the wider Fraud & Disputes Group Leadership Team.

We’re looking for a proactive leader with deep understanding and expertise in fraud risk management and strategy. You’ll build strong and trusted relationships with our Fraud Product, Engineering, Data and Operations teams and work collaboratively to help build and embed effective Fraud controls and processes for our customers, whilst creating a positive culture across our Fraud Group.

You’ll work across Monzo’s global teams and cover all product lines, including current accounts, business banking, borrowing and wealth. You’ll need to be an expert leader and people manager who is equally ready to get hands-on.

We need a crack team of crime fighters to help us stay one step ahead as we continue to grow. You'll be at the forefront of innovation, employing the latest technologies to craft and develop our prevention-first tools that enable us to stay several steps ahead of the criminals, ensuring the continued trust and safety of our customers.

🤩We’d love to hear from you if…

You have significant experience leading highly-effective risk teams, ideally in a regulated and fast-paced environment.

You have deep knowledge of fraud regulations in the UK and EU.

You know how to work hand-in-hand with Product, Engineering, and Data teams, finding the harmonious balance between a product-led mindset and deep fraud risk expertise.

You have experience prioritising and developing innovative fraud management strategies, using the latest technology to scale and implement these.

You’re able to quickly and confidently understand, articulate and respond to emerging trends and risks across the fraud landscape (plugged into latest industry developments).

You can speak to and influence senior internal and external stakeholders with confidence and in line with Monzo’s values.

You’re a great manager and coach with a track record of developing high-performing teams, using continuous feedback to empower individuals and drive tangible impact.

You’re data-driven (able to self-serve) and use technology to solve problems and identify opportunities.

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything thats listed just yet. Drop us your application, we’d love to hear from you!

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