Data Protection Manager

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

📍London or Remote (UK) | 💰 £71,400 - £90,000 + Incentive Awards tied to your performance + Benefits

🌟 About the team

Our Global DPO Office

As Monzo grows into new countries, new products and innovative technologies, including AI, we work to find a careful balance between meeting our regulatory obligations and supporting innovative, customer-centric solutions that help make money work for everyone.

At Monzo, we use the three lines of defence approach to manage risk. The Global DPO Office sits in the second line Compliance function, and this role reports directly to the Data Protection Officer.

The Global DPO Office supports the DPO in meeting their responsibilities and provides independent oversight of data protection compliance across Monzo. We work closely with the first-line Data Protection team, Legal, and teams across the bank to help Monzo understand, evidence and strengthen its data protection compliance.

We’re building the foundations for a global DPO Office that can scale, bringing more consistency to how we work across the UK and Europe through global processes, clearer governance and a group risk framework.

About the role...

We’re looking for a hands-on Manager who can support and lead important work across the DPO Office and the wider bank. You’ll turn broad goals into clear plans, work through complex and ambiguous problems, and deliver improvements with pace, structure and good judgement.

This is an individual contributor role in a small and mighty team with high standards and a practical, proportionate way of working. You’ll provide advice, oversight and challenge, build trusted relationships across Monzo, and help improve how the Global DPO Office operates as we scale.

It’s also a great opportunity for someone who wants to deepen their existing experience across DPO-level responsibilities. You’ll deputise for the DPO from time to time, while helping build the processes, governance and ways of working needed for a global DPO Office.

🔑 You’ll play a key role by…

Working as part of the Global DPO Office to provide practical, proportionate data protection advice, oversight and challenge across the bank.

Reviewing DPIAs, providing DPO opinions, assessing data breaches, and supporting clear, well-documented decisions on regulatory reporting.

Supporting our relationship with regulators, improving the processes behind regulatory engagement and complaints, and providing oversight of data subject rights and contact point processes.

Supporting on and leading projects within the Global DPO Office at pace, and representing the team in projects led by others where data protection compliance is affected.

Working toward specific goals and workstreams within the DPO Office maturity plan, working with the DPO and wider team to build practical, scalable and efficient processes, governance and ways of working.

Proactively finding opportunities to improve how we work, including through better use of data, automation, AI and other tools that help us move faster without lowering standards.

Deputising for the DPO from time to time, giving you the opportunity to build experience across DPO-level responsi