SumUp
Barcelona, Spain
Full-time
3 days ago
Customer Support Agent — Consumer Team Location: On-site in our vibrant Barcelona HQ At SumUp, we’re on a mission to empower small busines…
Deine AufgabenDu bist die erste Anlaufstelle für unsere Kunden bei technischen und anwendungsbezogenen Fragen rund um unsere Pflegesoftware – telefonisch und per E-Mail.Du nimmst Supportanfragen freundlich und serviceorientiert entgegen, analysierst die Anliegen und findest schnelle, verständliche Lösungen.Du dokumentierst Anfragen und Lösungen sorgfältig in unserem Ticketsystem.Du leitest komplexere Fälle an den 2nd Level Support oder die Fachabteilungen weiter.Du gibst Kundenfeedback strukturi
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
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