KeyStep
Director, Customer Support
SumUp
Barcelona, Spain
Full-time
3 days ago
SumUp's Global Operations team is in the middle of a deliberate transformation - moving from reactive issue resolution to a proactive mercha…
<p>Wolt and Roo operate under the DoorDash umbrella, and Customer Support sits at the intersection of brand experience, unit economics and long-term growth. This role owns the strategy on:</p> <ol> <li>Where should we operate support, at what scale, and at what cost, across a rolling multi-year horizon?</li> <li>How do we architect frontline service design to be AI-ready as frontline tooling evolves, deliver best-in-class customer experience, and remain cost-e
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
SumUp's Global Operations team is in the middle of a deliberate transformation - moving from reactive issue resolution to a proactive mercha…
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<p>Wolt and Roo operate under the DoorDash umbrella, and Customer Support sits at the intersection of brand experience, unit economics and l…
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