Customer Support Agent

This position is On Site

Customer Support Agent - Dutch speaker

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!

In this role, you will support our POS users!

What you’ll do

Guarantee the management and prioritisation of the customer demands and solve them

Offer an unwavering quality to our customers

Manage diverse requests

Ensure an adequate communication and accompany the internal teams in case of major incidents

Be in contact with the customers in different channels (calls, emails, chats)

You’ll be great for this position if you’re

Fluent in Dutch and English

Problem-solver

Outstanding communicator and customer-oriented

Keen to evolve in a start-up environment

Flexible working on a Shift rotating schedule

Happy to work at our Amsterdam HQ

Why you should join SumUp?

🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Amsterdam office. This involves an office-first setup.

🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education

🥗 Free meals

🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp

🔗 Referral Bonus: Earn additional rewards