Customer Support Agent - DE

Customer Support Agent - German Speaker (Berlin based, onsite)

SumUp is a leading global fintech company committed to leveling the playing field for small businesses. Founded in 2012, we’re the trusted partner of over 4 million merchants in 37 markets worldwide, providing simple and affordable tools that enable them to manage payments, business finances and customer relationships.

As a Customer Support Agent for the German market, you will be the voice of our company.

What you’ll be doing in this position

Supporting our German-speaking customers by phone, email, chat and social media channels

Supporting our merchants for all questions and inquiries about our POS solution

You actively work on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants

You’ll be great for this position if you have

Multi-tasking skills

Excellent verbal and written communication (German and English)

Problem solving attitude

Experience with CRM systems

Demonstrated ability to work in team and also independently

Why you should join SumUp

🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup

🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education

🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp

🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team

This job is on-site.

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we c