Customer Service

The Pilot Group -Customer Service

£27,828 (+monthly bonus) DOE

Central Manchester (10minutes walk from Victoria with free parking)

Hybrid working - 3office days

ESL connects the demand and supply of electrical components. As the world shifts to a more electric future, ESL helps customers procure their needs in this space by thinking and operating differently.

The company joins supply chains together in a simple and easy-to-deliver way. We operate globally offering fast deliveries and making things easy both for our customers and our suppliers, developing long-term relationships with them.

ESL is headquartered in Manchester and operates with a strong international presence. It was founded by two female entrepreneurs 19 years ago (both are still in the business), and the company has 75 amazing people with brilliant skills.

The Role - Customer Service

The role will be working in our Customer Service Team alongside Account Managers to grow the sales, and develop and maintain relationships within the company. You will be the primary contact for customers and suppliers and provide efficient and professional sales support to colleagues and customers.

Specifically, you will be taking over the sales process from the moment the product has been sold to process orders and complete any administration.

You will liaise with different stakeholders including customers, suppliers, vendors, the internal warehouse and Account Managers to ensure products are received on time and expectations are managed. You will work with our internal warehouse to ensure orders are booked in and out. You will also be responsible for general administration for Account Managers including price lists, quotes and diary management.

Essential Skills Customer Service

Excellent communication skills (including telephone skills)

Organised

Attention to detail

Previous Customer Service experience

Excel / data manipulation skills

Location (Customer Service): Head Office, Manchester (Short walk from Manchester Victoria train station)

Commutable from: Manchester, Greater Manchester, Oldham, Rochdale, Warrington, Widnes, Runcorn, Preston, St Helens, Altrincham, Stockport, Bury, Bolton, Leigh, Wigan, Wilmslow

Benefits

25 days holidays + bank holidays

Holiday Purchase Scheme

Life Assurance x 4 of your salary

Health Shield – Cash plan, Thrive app, Employee Assistance Program, My GP anytime.

Metro Money

Location close to Manchester City Centre

Free parking – first come first serve basis

Enhanced maternity / paternity pay

Annual Events including Christmas Party / Team Lunches

Recruitment Agencies;

The Pilot Group operates a strict PSL and will not accept any unsolicited CVs sent to any member, employee, representative or business unit of the Pilot Group. Any unsolicited introduction will be treated as a CV ‘sent in kind’ and as such The Pilot Group rejects all liability to pay any such fees for an unsolicited introduction.