Cloudflare
In-Office
Full-time
about 23 hours ago
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks tha…
About the opportunity We are looking for a motivated expert to join our CS SME team. You will be joining an international team working on creating, improving, maintaining and documenting Customer Service processes. Do you have in-depth knowledge of CS procedures and creating/improving processes is fun for you? Then have a look at the description below and check out the details and requirements:
Identify process enhancements on different levels e.g customer experience, efficiency, compliance; Assess product launches’ impact on CS processes within your area of expertise and implement process changes accordingly; Ensure all CS procedures from your area of expertise are documented and kept up to date; Liaise with other teams (Other Ops teams, Business PTX, Legal, T&S..) in order to find optimal solutions; Find mitigations measures or control mechanisms to ensure minimal risk on operational processes; Analyse data to drive Improvements with most impact and measure their success; Serve as a point of contact in CS for all things related to processes within your area of expertise What you’ll need to be successful
Minimum tenure of 6 months at N26; In depth knowledge and experience with N26 processes & tools; Good understanding of N26 products; Project management skills/certification is a plus Experience with Google sheets, Jira, Metabase, Service now, Figma is a plus
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks tha…
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks tha…
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