Customer Service Manager

A fantastic opportunity has arisen for an experienced Customer Service Manager to join a leading manufacturing organisation within a fast-paced commercial environment. This is a full-time, permanent role based in Wigan.

Benefits

Salary - £50,000 to £55,000 per annum, dependant on experience

Working Hours – Monday to Friday, 9am to 5pm

Holidays – 25 days per annum, plus 8 Bank Holidays

4.5% Matched Pension Contribution

Office-based

The Role

You will be responsible for leading a customer service team, ensuring the delivery of exceptional service, and acting as a key link between customers, sales, production, and logistics. This role is critical in driving customer satisfaction and supporting the wider commercial strategy.

Key Responsibilities

Lead, develop, and manage a team of Customer Service Coordinators

Deliver outstanding customer service and manage expectations effectively

Oversee order management, ensuring accuracy across pricing, stock, and delivery timelines

Work cross-functionally with production, logistics, and sales to achieve OTIF targets

Support account planning and customer review meetings

Drive continuous improvement across customer service processes

Specification

Experience working with ERP/CRM systems (e.g. SAP)

Background in manufacturing, logistics, or commercial sectors is essential

Understanding of order management and supply chain processes

Customer-centric approach with strong empathy

Excellent communication skills (written and verbal)

Team leadership and development capability

Please apply today if you match the specification and this role is right for you!