Customer Service Account Manager

Customer Service Account Manager

Runcorn | Full-Time | Up to £32,500 (Negotiable)

An exciting opportunity has arisen within the electrical wholesale / hazardous area equipment industry for a driven and proactive Customer Service Account Manager to join a growing and well-established business.

This role sits at the heart of the sales operation - perfect for someone who enjoys managing customer relationships, driving sales performance, and working in a fast-paced, commercially focused environment.

What's On Offer

Salary up to £32,500 (negotiable)

Company-wide bonus + local incentive scheme

Medicash healthcare plan

9am-4pm core hours with agile working flexibility

25 days holiday + bank holidays, with the option to earn more

Clear progression and development opportunities

On-site parking

Quarterly/bi-annual field-based client meetings

Strong, supportive team culture within a growing business

The Role

You'll be responsible for managing and developing existing customer accounts while supporting the wider sales function. This is a highly dynamic position where you'll coordinate the sales process end-to-end and play a key role in helping the business achieve its targets.

Key responsibilities include

Processing sales quotations, orders, and purchase orders efficiently

Managing and developing assigned customer accounts

Proactively following up on quotations to win business

Expediting orders and resolving queries with customers and suppliers

Handling returns and non-conformances in line with procedures

Maintaining accurate and up-to-date CRM records

Supporting Business Development Managers

Contributing to continuous improvement initiatives

What We're Looking For

Previous experience within a wholesale environment (essential)

Electrical industry experience (preferred but not essential)

A sales-driven, ambitious mindset with a proactive approach

Strong communication and relationship-building skills

Highly organised with excellent time management

Confident using IT systems and CRM tools

A self-starter who thrives in a fast-paced environment

Why Apply?

If you're looking for a role where you can take ownership of accounts, drive sales, and genuinely progress your career, this is a fantastic opportunity to join a forward-thinking organisation that invests in its people and rewards performance.