Customer Service Manager

This is an excellent opportunity for a Customer Service / Sales Manager to contribute to the growth and efficiency of a customer service and sales department within the industrial/manufacturing sector. The role is based in Liverpool and involves overseeing sales operations, ensuring seamless customer service, and driving process improvements.

Client Details

Our client is a well-established international manufacturing business supplying specialist materials to customers across multiple global markets. With a strong reputation for quality and innovation, they operate within a fast-paced, customer-focused environment supporting continued commercial growth across Europe.

Description

Lead a team making sure the adequate level of support, training and professional growth is provided

Responsible for all Operational activities of the Sales Office including customer credit application, call-off, rebate scheme and consignment stock

Responsible for the Order to Cash process providing the highest level of customer support making sure the process is followed

Manage all intercompany sales between the company's subsidiarises interacting with all Business units General Managers

Responsible for the accuracy and the maintenance of the customer and prospect database interacting with Marketing

Lead commercially any enquiry from website providing all required information interacting as required with Technical & Operational function

Support the external sales team by providing data, analysis and stock information contributing to the SIOP process

Attend if/when required Sales meeting and SMT by preparing monthly report and analysis

Manage all commercial activities for ancillaries providing prices and maintain relationship with suppliers

Profile

A successful Customer Service Manager should have

A Degree in Business or Economics (preferred)

Up to 5 years experience in customer service, order management, and commercial support

Proven experience managing or supervising teams

Highly driven, proactive and solutions focused

Strong commercial awareness and customer-first mindset

Ability to remain calm under pressure

Job Offer

A competitive annual salary of £35,000.

A permanent position based in Liverpool with opportunities for career advancement.

The chance to work within a collaborative and supportive team environment.

Exposure to the industrial/manufacturing sector and its unique challenges.

If you are ready to take the next step in your career as a Customer Service Manager, we encourage you to apply today!