Customer Service Coordinator

Customer Service Coordinator

Hybrid – set rota for in office and work from home days

Leeds

Permanent

Summary

We’re currently looking to recruit a Customer Service Co-Ordinator to play a key role and to help power our team forward by managing all work requests, billing and project assistance. We’re ideally seeking individuals who are super organised and great at problem solving as well providing a great customer service to our clients.

Some of the key deliverables in this role will include

Resolve complex customer issues and reach mutually beneficial solutions

Using problem solving skills and geographical knowledge of the UK to allocate work in the most efficient way possible

Raising PO’s and checking orders

Managing multiple projects simultaneously

Collating required permits and other documentation to ensure work can go ahead as planned and in line with health and safety guidelines

Be a point of contact for incoming calls, requests and enquiries, ensuring they are answered promptly and professionally and recording the information.

What we’re looking for

Previously been in a Client Coordinator/Customer Service role

Working knowledge of Network Services e.g. ethernets, DIA circuits etc

Experience of working within the Telecom or IT Managed Services industry

Knowledge in circuits provisioning, ordering and delivery

Proven experience in Cloud and carrier monthly billing

Ability to effectively manage multiple tasks simultaneously and be comfortable working under pressure and at pace

Excellent communication and excellent customer care skills

Previous experience using MS Office packages mostly Excel and Word

A working knowledge of UCASS, CCass, Webex would be beneficial

Next Steps

As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.

We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.

About Us

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies.

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.

#LI-LP1 #LI-hybrid