Customer Experience Optimisation Manager Remote-first (UK) | 1-2 days a month Up to £60,000
We're looking for a Customer Experience Optimisation Manager to take ownership of the end-to-end customer journey across multiple digital brands. This is a high-impact role, focused on improving conversion, retention, and overall customer experience through experimentation, insight, and innovation. The Role You'll be responsible for defining and delivering the CX optimisation strategy, working cross-functionally to continuously improve digital performance.
Owning and optimising the full digital customer journey, with accountability for conversion rate and revenue performance
Developing and delivering a data-led experimentation roadmap (A/B testing, CRO)
Using analytics, customer insights, and testing tools to identify opportunities and drive improvements
Collaborating with product, UX, engineering, and marketing teams to implement winning experiments
Defining CX metrics, monitoring performance, and presenting insights to senior stakeholders
Driving a culture of continuous improvement, innovation, and customer-centricity
About You
Proven experience in customer experience, CRO, or product optimisation
Strong analytical mindset with experience using tools such as Google Analytics, Optimizely, VWO, or similar
Solid understanding of UX/UI principles, experimentation, and digital optimisation
Experience working in a cross-functional, fast-paced environment
Excellent communication skills with the ability to influence stakeholders at all levels
Experience within insurance, travel, or financial services
Exposure to personalisation, server-side testing, or AI-driven optimisation
Benefits
Flexible, remote-first working model
Competitive salary + performance-based bonus
Opportunity to work in a data-driven, innovative environment
Clear progression and career development opportunities
Exposure to multi-brand, international markets
Collaborative, high-performing team culture
How to Apply If you're excited about driving meaningful improvements in customer experience and want to make a tangible impact, we'd love to hear from you.
Apply now with your CV or reach out directly!
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