Corporate Account Manager

Portfolio are proud to represent our client, a Global Software company in their serach for a Corporate Account Manager. Contract renewals are the main focus of this role, you will have experience in negotiating contracts, having difficult conversations, objection handling, getting clients re-invested and re-engaged and ultimately retaining the business. You will get commission for every successful renewal as well as good progression pathways. If you come from an Account Manager, recruitment or sales background and are looking for a new challenge, apply today and we'll be in touch!

Day-to-day responsibilities include but are not limited to the below

Meet and exceed all monthly Save Rate targets

Meet and exceed all individual KPIs

Record information accurately in CRM

Report on own performance weekly/ monthly/ quarterly to the Head of Retention and Customer Solutions

Identify opportunities to increase contract value by discussing additional products, services and software over usage, focussing on the needs of businesses and driving product usage and engagement

Work with the finance and credit control departments to retain clients experiencing financial hardship

Work with the customer service team to re-engage dissatisfied clients following service issues with a view to establishing long term business relationships and customer loyalty

Generate new business opportunities via referrals from existing client base or networking

Maintain and improve client sentiment and online reputation by always providing a super service

Take ownership of own product knowledge ensuring you are an expert in all things Bright

Key Requirements

Required skills and experience

Must have exceptional customer service skills

Must have a proven record of retaining lost clients through negotiation and excellent customer service in a B2B environment

Must be able to communicate with internal stakeholders at all levels

Ability to work in a fast-paced environment

Adaptable to change and willing to bring forward ideas to shape the future of the role

Benefits

Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales)

Private health care cover after 5 years' service

New business referral scheme

Access to Health Shield

Access to the EAP service

Refer a friend scheme

Paid birthday leave

Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service

Group life insurance

Eye care contribution

Free fruit (office-based staff)

Travel Season Ticket loan scheme

Milestone recognition

Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements

Pace health Club (situated in the park Inn) discounted gym membership and spa treatments

Park Inn 20% off food and drink

New Century food and drink discount

Revolution De Cuba food and drink discount

Cycle 2 Work scheme* after probationary period

Free On site Gym

Bright Exchange perks

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The Portfolio Group are acting on behalf of our client in recruiting for this position.