Adzuna

Contact Centre Operations Manager

TXP
Birmingham, UK
£169,000 – £195,000
14 days ago
contracton-siteCustomer Services Jobs

Skills & Technologies

LeadershipTransformation

Job Description

Contact Centre Operations Manager - Contract 6-12 months | £650-£750 per day | Inside IR35 | Insurance | 1 day per week onsite (Birmingham) We are seeking an experienced Contact Centre Operations Manager to lead a large‑scale Insurance contact centre while progressing the next phase of a Target Operating Model (TOM). This role combines hands‑on operational leadership with TOM delivery, supporting both day‑to‑day performance and transformation. Key experience required: Senior Contact Centre Oper…

Company & Role Analysis

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Likely perks
Private MedicalPension25+ Days HolidayStock OptionsLearning BudgetFlexible Hours
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