Concession Manager

This unique brand captures the essence and spirit of the piercing industry, balancing an unforgettable ear-piercing experience with the most desirable jewellery to wear.

Already operating a number of successful concessions within a nationally admired department store group, the company's growth continues at pace.

There is undoubtedly a growing appetite among retailers to attract and retain the very best service providers and brands that are able to deliver exceptional customer experiences alongside genuine category expertise.

This company has enjoyed a meteoric rise, and there remains significant market opportunity for its premier service and brand offering to continue setting new commercial standards.

Job Role

The principal responsibility is to oversee the daily operations of a high-profile concession. The successful candidate will ensure seamless day-to-day trading within a host store environment, recognising that the best practices of both organisations must be observed at all times.

Each concession will hold its own inventory and require supplies to be consistently available to ensure the optimum use of all on-site facilities. This will fall within your area of responsibility.

Leading your team, you will maximise piercing studio utilisation, maintain the highest piercing standards, and ensure that every related sales opportunity, including jewellery sales and aftercare products, is offered professionally and appropriately.

As additional concessions are expected to become operational, it will also be anticipated that these satellite locations will come under your management responsibility.

Requirements

It is essential that you possess the drive and determination to ensure every aspect of retailing and customer service is delivered to the highest possible standard.

Your previous experience will demonstrate strong leadership skills, enabling you to inspire and empower colleagues to consistently deliver, and exceed, the company's customer promise.

You are likely to have experience within ear piercing or the wider beauty industry and will appreciate the importance of customer education and personalised styling advice.

You will be confident across a broad range of management disciplines, including recruitment, staff training, performance management, and health and safety best practice.

You will be motivated by planning and implementing promotional activities whenever appropriate, and your ability to manage staff rotas effectively will ensure full operational and sales capability at all times.

Reasons To Apply

This is an exceptionally varied role within a fast-growing and exciting sector. The position offers considerable responsibility and provides an excellent opportunity for an accomplished retail manager to make a genuine impact.

The company prides itself on being current, innovative and trend-led. For a Retail or Concession Manager looking to progress their career with a business that continually strives to go above and beyond, this represents an outstanding opportunity within the jewellery industry.

To apply, please forward your CV directly to Jolyon at JML using the contact details provided below.