Concession Manager

Concession Manager

Location: Birmingham

Salary: Competitive

Vacancy Type: Fixed Term Contract (6 Months)

We are excited to be launching a Lacoste pop-up within Selfridges Birmingham, bringing together a dynamic team of Crocodiles in one of the UK’s most iconic retail environments. This is a unique opportunity to represent the brand in a premium department store. Setting and delivering exceptional service while shaping a memorable customer experience. This is a 6-month fixed-term opportunity with the potential to extend, offering the chance to grow with the brand and be part of an exciting retail journey.

At the crossroads of fashion and sport, Lacoste creates and liberates movement. Both universal and timeless, the brand transcends cultures and generations, with the crocodile as its iconic rallying signature.

Present in nearly 100 countries, Lacoste is a globally recognised French brand known for its distinctive expertise - from product creation to omnichannel retail.

At Lacoste, elegance goes beyond style - it influences everything we do, including our social and environmental commitments.

Joining Lacoste means becoming part of a global community of 8,500 people, united by a shared ambition to move forward and build the future. We are committed to equal opportunities, developing talent, and embracing diversity.

Your mission as a Concession Manager

Inspire, lead, and develop a high-performing team to drive sales though the delivery of exceptional customer service

Drive brand awareness, customer engagement, and sales performance in line with business objectives

Take full ownership of sales targets and KPIs, consistently striving to exceed them

Maintain a premium, welcoming environment that reflects Lacoste standards and values

Oversee all aspects of concession operations, ensuring excellence and efficiency

Represent and embody the Lacoste brand and values every day

What we offer

Competitive salary

Attractive commission scheme

28 days annual leave (inclusive of bank holidays)

Up to 65% employee discount on Lacoste products

Employee Assistance Programme

Uniform allowance

What you bring

Proven experience in a retail management role

Strong leadership and people management skills, with the ability to motivate and develop a team

A passion for delivering an exceptional customer experience

A commercially driven mindset with strong sales and KPI awareness

Excellent communication, organisational and problem-solving skills

Adaptability and the ability to thrive in a fast-paced department store environment

Strong team spirit and a collaborative attitude

Alignment with Lacoste values: Play by Daring, Play with Elegance, Play as One Team, Play with Tenacity

To Apply

If you feel you are a suitable candidate and would like to work for Lacoste, please click apply to be redirected to our website to complete your application.