Job Summary: We are seeking a highly skilled Cloud Support Engineer to join our global Customer Support team. The primary goal of this team…
Cloud Support Engineer (L1)
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Job Description
Job Summary: We are seeking a Cloud Support Engineer (L1) to join our global Customer Support team and act as the first point of contact for customers using Radiant’s Cloud Platform, High Performance Computing (HPC), and AI supercomputer infrastructure. The primary goal of the L1 Support team is to deliver an excellent customer experience by responding quickly, communicating clearly, and ensuring every incident is correctly triaged, documented, and routed for resolution. The team operates a 24/…
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