Client Account Manager

An opportunity has arisen for a new Client Account Manager (CAM) Role in our Major Risks & Broking / Corporate Risks team working with Sector Leaders, others CAMs and our Client Service Managers on a number of major UK corporate risks and to develop in that role.

The role will entail working closely and supporting the Industries Segment Lead by primarily managing a number of key client relationships and accounts.

The CAM has ultimate responsibility and accountability for the growth and success of the account and relationship and is responsible for delivering best in class service and successful growth of their nominated accounts.

It will be necessary for the candidate to fully understand and be able to demonstrate an ability to impress clients with knowledge of casualty (including property) and/or motor (cross class experience desirable and advantageous but not essential) across a range of industry sectors.

There will be a requirement to work alongside client Brokers and the major risk/commercial/SLT side of Insurer teams to build strong relationships and leverage insight.

Strong technical capability, organisational skills, good housekeeping, an innovative approach and an ability to manage and grow the relationship are just some of the key skills and qualities that we are looking for from the successful candidate.

Key Responsibilities

To achieve the key account objectives - These include (but not limited to)

A principal point of contact for day to day technical queries for both nominated Clients, Team Leaders, Broker and Insurer

Support the Industries Lead with the Segment plan

Prepare and maintain an up to date Client Plan

Prepare for and attend Claims and performance review meetings with the client to include focus on KPIs, strategy and account management alongside the Claims Service Manager and occasionally Sector or Practice lead

Accountable for managing the financial sales budget for the account including liaising with Finance team members where necessary

Supporting with development and growth of the overall relationship through interaction and organisation to include:

Face to face review meetings – claims and strategic

Training/case surgeries/workshops

Introducing Value add propositions and risk initiatives working with the Claims Service Managers and Proposition Leads

Renewal and pricing

Cross Sell across the wider DUK&I service lines

Socialising

Travel and overnight stays to the client offices and/or events where necessary

Assisting Sector and Practice Leader in preparing for and participating in tenders and/or renewal discussions

Perform responsibilities in line with any renewal/ bid process - roles allocated by the Bid Team and which are defined and referenced in Keoghs Bid Protocol

To ensure compliance with the SRA Code of Conduct at all times

Working with the CSR Technical Director

To deliver a true single source solution

Co-ordinate client audit requests and audit responses

Introduce to the client and support the integration of aligned colleagues from the broader Keoghs team (such as Complex Injury, Disease etc.) where required

Work with Tech Director to manage and handle all client complaints in line with Keoghs internal process and clients expectations

Attendance at necessary internal meetings

Working with the CSR Operational Lead

Share any information of relevance to Keoghs’ relationship with the clients as appropriate within the firm

Share information relevant to resource planning and financial projections

Work collaboratively and supportively with the Team Leaders and client team

Working Hours Whilst the core working hours are 9.00 am to 5.30 pm the CAM will be expected to work such hours as are necessary to achieve their objectives and it is expected that if the demands of work require it, longer hours will be worked to achieve these expectations.

Skills, Knowledge and Expertise

Possess strong Client Relationship and development skills

Technical experience is an advantage

Have experience of managing relationships with major Corporate clients at a senior level

Have demonstrable experience of working collaboratively with key and senior stakeholders

Have experience and an ability to positively interact with clients and key stakeholders via all methods of communication

Excellent Organisation and Presentations skills, including the ability to design and structure a claims pack and over-arching strategy

Be able to work independently and with initiative

Demonstrate industry and/or sector knowledge and of insurance programme structures, or an aptitude to learn

Benefits

Davies Incentive Plan

25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)

Family Cover Private Medical Insurance (Bupa)

Simply Health Care Cash Plan

WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing

Death in Service

Critical Illness Cover

PHI/Income Protection (Private health insurance)

Pension Contribution based 5% Employee / 3% Employer

Employee Resource Groups

Employee Volunteering Programme

Cycle to Work Scheme*

Tech Scheme*

Season Ticket Loan*

Gym Flex*

Access to Online Discount Sites

Discounted Gourmet Society Membership

Discounted Tickets for Merlin Attractions nationwide

Discounts at local retail outlets

* after successfully completing probation