Business Development Supervisor

ABOUT TIDE

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.

Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

Tide facts

Tide is available for UK, Indian, German and French SMEs

Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly

Over $300 million raised in funding

Over 2,800 Tideans globally

Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026

We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg

ABOUT THE TEAM

As a Business Development Team Lead – Germany, you will build and lead a hybrid acquisition team focused primarily on telephone-based sales, with selective field and event support when required.

Your team will convert prospective members into fully onboarded Tide Members through outbound calls, qualification, education and commercial conversion. You will operate as a player-coach, driving performance daily while shaping culture, structure and commercial strategy.

ABOUT THE ROLE

This role is based in Berlin with hybrid working (2–3 office days per week).

Team Leadership & Performance

Lead and develop a team of Business Development Executives

Set and drive KPIs aligned with revenue and OKRs

Coach through call listening, feedback, and performance management

Foster a high-energy, accountable team culture

Acquisition & Revenue Growth

Own outbound sales strategy and execution

Drive conversion across all lead types, including cold segments

Optimise call approach, objection handling, and upsell opportunities

Support field and event activities when required

Operational Excellence

Build clear processes, workflows, and performance dashboards

Use data to identify gaps and continuously improve results

Run test-and-learn initiatives to improve efficiency and conversion

Quality & Compliance

Ensure high-quality, compliant customer interactions

Partner with KYC and Compliance to streamline onboarding

Cross-functional Collaboration

Work with Marketing to maximise lead ROI

Partner with Product to share market insights

Collaborate across teams to improve conversion and member experience

WHAT WE ARE LOOKING FOR

We are looking for a commercially driven, structured and energetic leader who thrives in a high-growth environment.

The ideal candidate will have

Fluent German (written and spoken) and strong English

Experience leading or coaching sales teams

Strong background in outbound telesales or SME acquisition

Proven ability to drive revenue and improve conversion rates

Experience coaching call quality and developing sales talent

A data-driven mindset with experience running experiments

High ownership and accountability

Confidence influencing stakeholders across departments

Comfort operating in a fast-moving, evolving environment

Experience in fintech, payments, banking or SME B2B sales is highly desirable.

WHAT YOU’LL GET IN RETURN

25 days of paid leave per year

Additional 3 days of paid leave for volunteering or L&D

We invest in your development with professional L&D budget

Share options

Extended Parental Leave

The Deutschland-Ticket - Fully covered

Free M Urban Sports Club Membership

Mental heal