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Business Analyst - Contact Center (m/w/d) (Ref.Nr.: 46695)

Wavestone Germany AG
Wiesbaden
about 19 hours ago
remoteIT

Skills & Technologies

RBusiness AnalystCustomer Service

Job Description

Wir suchen einen Experten für Call-Center-Themen und CCaaS-Consultant zur Unterstützung bei der Gestaltung, Optimierung und Digitalisierung einer Service- und Contact-Center-Landschaft. Der Fokus liegt auf der strategischen Zielbildunterstützung, beginnend bei der Anforderungsaufnahme über die Anbieterauswahl bis hin zur agilen Umsetzung und der Weiterentwicklung von KI-Lösungen im Customer Service. Key Facts Start: 01.06.2026 Dauer: Nicht bekannt Auslastung: 89 % Einsatzart: Einsatzort: Wiesbad

Company & Role Analysis

JobSeeker+
Likely perks
Private MedicalPension25+ Days HolidayStock OptionsLearning BudgetFlexible Hours
Culture & working style

Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.

Market salary range

£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)

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