Business Analyst

Business Analyst – Customer Support Hatfield - Hybrid (3 days on-site) Salary Up To £55,000 (DOE) 12-month FTC

We’re working with a globally recognised organisation to recruit an experienced Business Analyst to join their operations function on a 12-month FTC. This is a fantastic opportunity to play a key role in driving process optimisation, standardisation, and continuous improvement across a complex, multi-functional environment.

You’ll be instrumental in reviewing, documenting, and improving processes to enhance efficiency, scalability, and alignment with strategic objectives. This role sits at the heart of transformation - working across business, operations, and technology teams to deliver meaningful, data-driven improvements.

Process Analysis & Optimisation

Analyse end-to-end operational processes to identify inefficiencies and improvement opportunities

Conduct gap analysis (AS-IS / TO-BE) and define actionable solutions

Drive standardisation and best practices across global operations

Collaborate with internal teams and third-party providers to enhance both manual and system-led processes

Documentation & Governance

Own and maintain high-quality process documentation, including SOPs and process maps

Ensure all documentation reflects current operations and governance standards

Manage change logs and maintain clear audit trails for process updates

Workflow & Journey Mapping

Develop detailed process and customer journey maps across business and system landscapes

Create clear visualisations using tools such as Miro, Lucid, Visio, or Figma

Identify opportunities for automation, simplification, and efficiency gains

Stakeholder Engagement

Partner with cross-functional stakeholders to gather and define business requirements

Facilitate workshops, interviews, and discovery sessions

Act as a key liaison between business and technical teams

Continuous Improvement & Change

Support and drive ongoing process improvement initiatives

Ensure changes are effectively documented, communicated, and embedded

Contribute to a culture of operational excellence and continuous improvement

Essential

3–5 years’ experience in Business Analysis or a similar role

Strong experience in process mapping and journey mapping tools

Excellent analytical and documentation skills

Ability to communicate complex information clearly and concisely

Desirable

Degree in Business Administration or related field

CBAP, PMP, or similar certifications

Key Skills & Attributes

Highly organised with strong attention to detail

Analytical, logical, and methodical approach

Strong problem-solving capability

Confident stakeholder engagement skills

Able to manage multiple priorities in a fast-paced environment

Proactive mindset with a passion for continuous improvement

You’ll be part of a global, collaborative team where your insights directly influence customer experience and operational efficiency. This is a fantastic opportunity to make a measurable impact while developing your expertise in a fast-paced environment.

This role is being managed by Tim at CCP Recruitment. If you're an experienced Business Analyst looking for your next opportunity, we'd love to hear from you. Apply today!

CCP Recruitment Recruitment has changed. Technology has transformed how people search, connect and hire, but we still believe the best recruitment is built on relationships, trust, and genuine human connection. At CCP, we take the time to understand every client, every candidate, and every opportunity, delivering recruitment solutions that are personal, strategic and effective. Because great recruitment starts with people, is built on partnership, and drives progress.