Senior Business Analyst (CRM) - 12 Month FTC

Senior Business Analyst (CRM) position in Bristol (hybrid) - Up to £65,000 depending on experience plus benefits

A job opportunity has arisen for an experienced Senior Business Analyst (CRM) to join an international professional services organisation that is based in central Bristol. This role will initially be a 12-month FTC, with the potential to become permanent after this period.

You will join a highly successful and growing Change & Transformation team, taking responsibility for business analysis around a CRM portfolio of work, supporting strategic design, delivering against agreed projects and programmes and ensuring all service objectives/outcomes are met.

You will liaise with a range of key senior stakeholders, taking responsibility for requirements elicitation, business case design and the development of target operating models.

This is a hybrid working role (3 days a week on site), based at their central Bristol office.

The role The Senior Business Analyst will be responsible for the following:

Contributing to the development of target operating models

Capturing 'as-is' and 'to-be' requirements using appropriate tools and techniques

Eliciting and documenting business requirements

Liaising with a range of senior business stakeholders and suppliers

Supporting vendor selection processes where required

Business case design

Understanding and documenting business and project requests

Supporting the creation of business, project, and user documentation

Supporting User Acceptance Testing (UAT)

The successful candidate should be able to demonstrate

A proven track record of working as a Business Analyst / Senior Business Analyst

Proven experience working on CRM implementation or transformation initiatives (in particular, discovery and business case creation) is essential

Experience working as part of an international organisation, ideally within a professional services environment

Experience creating target operating models

Excellent senior stakeholder management, communication, problem-solving and presentation skills

Experience of the end-to-end project life cycle with strong knowledge of Business Analysis tools and skill sets (requirements gathering, solution development, process/workflow mapping and embedding of associated benefits)

Experience using Microsoft tools to capture and analyse requirements

Experience working across complex projects and programmes

A business analysis qualification (BCS or similar) would be an advantage

Salary And Benefits The organisation offers a great working environment, strong scope for career progression plus an enhanced benefits package that includes:

Generous annual leave with the option to buy/sell additional annual leave

Pension scheme

Life assurance

Enhanced parental leave packages

Critical illness insurance

Health and wellbeing options including health assessments, eye tests, dental cover etc

Employee assistance programme

Travel insurance

Discounted gym memberships

Retail discounts

Cycle to work scheme

Car lease scheme

Season ticket loans and more

If you would like to discuss this position in more detail, please apply with an updated CV for a confidential discussion.

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