Business Administrator

Be Part of Something Exceptional: Join Us as a Business Administrator at Hallmark Luxury Care Homes!

As part of our growth plan, we are pleased to announce we have completed the operational business transition of a new home to Hallmark Luxury Care Homes, and the home will now be known as Hallmark Esher Residences. This marks the first of 15 homes we plan to acquire or develop by 2030, and we are thrilled to have taken the first big step towards achieving this goal. Hallmark Esher Residences is a beautiful 37-bed Grade II listed home alongside a new, state-of-the-art 20-bed property, and further extends our residential, nursing, and dementia care presence across Surrey. We are excited to welcome both the residents and team members into Hallmark Luxury Care Home.

At Hallmark Luxury Care Homes, we're dedicated to cherishing every moment and providing exceptional care that supports residents to live each day to the full. We believe in celebrating the privilege of aging and embracing it with open arms. Since our inception in 1997, we've been committed to delivering outstanding care across all our homes in England and Wales.

As a family-run provider, we understand the importance of nurturing relationships, and that's why our care revolves around family values. Each of our homes is equipped with innovative facilities and supported by a dedicated care team, ensuring a comfortable stay alongside the highest quality care available.

The Role

Are you a self-motivated and experienced Business Administrator with a passion for providing exceptional support and making a meaningful impact? We're thrilled to offer you the chance to be part of our warm and welcoming team at Hallmark Luxury Care Homes.

As a Business Administrator, you'll be at the heart of our home's operations, working closely with the General Manager to ensure smooth and efficient running of administrative tasks. From managing finances to providing HR support, your role will be diverse and rewarding, contributing to our residents' well-being and overall experience.

Key Responsibilities

Financial Management: Maintain accurate records of income and expenditure, with a focus on credit control and invoice management to ensure financial stability.

HR Support: Assist with recruitment, payroll, and employee relations, creating a supportive and inclusive environment for our dedicated team.

Administration Excellence: Oversee day-to-day administrative tasks, including managing schedules, coordinating meetings, and maintaining office supplies, with meticulous attention to detail.

Team Collaboration: Foster a collaborative and positive atmosphere within the administrative team, providing guidance and support to enhance productivity and morale.

Customer Service: Interact warmly and professionally with residents, families, and team members, ensuring their needs are met with care and compassion.

What We're Looking For

Warmth and Compassion: A genuine desire to make a difference and provide exceptional service to our residents and team members.

Organisational Skills: Strong organisational abilities to manage multiple tasks efficiently and prioritise workload effectively.

Communication Skills: Excellent verbal and written communication skills, with the ability to engage and connect with people from diverse backgrounds.

IT Proficiency: Competency in Microsoft Office applications, including Word, Excel, and Outlook, to support administrative tasks effectively.

Positive Attitude: A positive and proactive mindset, with a willingness to learn, adapt, and contribute to our vibrant team culture.

Rewarding You With Benefits That Truly Matter

At Hallmark, we believe our people are at the heart of everything we do. That’s why we’re committed to offering benefits that genuinely make a difference to your life. We listen to our team, understand what matters most, and support you every step of the way—physically, mentally, and financially.

What You Can Expect

Financial Wellbeing & Security, Career Growth & Development, Recognition & Appreciation

Competitive pay – we are proud to be a Real Living Wage Employer (or above)

Annual salary reviews

Joining bonus available in some homes

Enhanced pay for working bank holidays (in care homes)

Refer a Friend Scheme – earn up to £1000 for each successful referral

Enrolment onto our Westfield Cash back plan

Excellent induction and continuous professional training & career Development Pathways

Free Nurse PIN subscription renewal & Free RCNi Nurse subscription (if required)

Extra Perks You'll Love

Free uniform

Free Blue Light Card

Reap the Rewards

Your dedication and hard work will be celebrated with a competitive salary, outstanding training and development opportunities, and a supportive work environment. But that's not all! Here's what else you can expect:

Valued as our Greatest Asset: Be part of a values-driven company that puts people first.

Skyrocket Your Career: Avail yourself of industry-leading training and development, propelling your career to new heights.<spa