Billing Manager

We are seeking a hands-on Billing Manager to join our growing Facility Management & Support Services business based in Livingston.

This is a key role within our expanding Shared Service Centre, offering the opportunity to take ownership of billing operations while supporting team development and driving process improvement.

Reporting to the Finance Accountant, the successful candidate will lead from the front—managing both purchase and sales ledger activities, while mentoring a small team and enhancing the efficiency, accuracy, and scalability of our billing function.

This role is well-suited to an individual who thrives in a fast-paced environment and enjoys improving processes within a growing business.

Key Responsibilities

Take ownership of the day-to-day billing function, ensuring accuracy and timeliness

Support, mentor, and develop a small billing team

Manage the preparation and issuance of customer invoices

Coordinate monthly billing cycles with Operations to meet strict deadlines

Maintain and enhance control of ledger activities

Review and analyse billing performance, identifying areas for improvement

Resolve internal and external billing queries efficiently and professionally

Collaborate closely with Credit Control to ensure a seamless end-to-end process

Build strong cross-functional relationships to support effective service delivery

Contribute to departmental meetings and continuous improvement initiatives

Support senior management with reporting, process enhancements, and ad hoc requirements

Skills & Experience

Proven experience in a similar billing or finance role

Working knowledge of Xero and Microsoft Office

Solid understanding of WIP and accruals

Experience managing both consolidated and individual invoicing processes

Ability to manage tight deadlines, particularly during month-end cycles

Previous team leadership or supervisory experience (preferred)

Strong communication and stakeholder management skills

Highly organised, detail-oriented, and able to manage competing priorities

Why Join Us

This is an opportunity to play a pivotal role in a growing business, where you can influence processes, support team development, and help shape a high-performing finance function.