Billing Manager

Your new company Bristol based business

Your new role Driving performance, compliance and continuous improvement across a global billing function.We're looking for a confident, delivery-focused Billing Operations Manager to lead a blended onshore/offshore team and own the accuracy, integrity and efficiency of the end-to-end billing processes. You'll be the operational heartbeat of the function - ensuring deadlines are met, controls are tight, and service to the business is consistently high.What you'll lead

Team leadership - Line management of 2 onshore and 5 offshore direct reports, setting standards, coaching for performance and building capability across both locations.

1:1 rhythm - Weekly touchpoints with the onshore team and offshore team lead to maintain alignment, unblock issues and drive accountability.

KPI reporting - Monthly analysis and reporting of billing KPIs to the Global Head of Billing, highlighting trends, risks and improvement opportunities.

Project delivery - Leading contract reviews, supporting a billing-system rewrite, and managing the onboarding of clients from new acquisitions.

Regulatory compliance - Ensuring all billing activity adheres to relevant legislation, internal controls and audit requirements.

Systems oversight - Managing accurate and timely exports from the billing system into the finance system.

Training & development - Coaching and upskilling both onshore and offshore teams to strengthen process knowledge and quality.

Month-end leadership - Acting as the lead for all billing-related month-end close activities, ensuring deadlines and standards are consistently met.

What you'll need to succeed

Proven team leadership.

Structured 1:1 management - Ability to run weekly check-ins that maintain alignment, unblock issues and keep delivery on track.

KPI ownership - Strong analytical skills to interpret monthly KPIs, identify trends and report confidently to senior leadership.

Project management capability - Demonstrable experience leading projects such as system upgrades, contract reviews or acquisition onboarding.

Regulatory and compliance knowledge - Understanding of billing legislation, audit controls and compliance frameworks.

Systems proficiency - Hands-on experience with billing platforms and ERP systems.

Training and coaching skills - Ability to upskill teams, embed process knowledge and raise quality standards across locations.

Month-end close experience - Confident leading billing-related month-end activities, ensuring accuracy and deadlines are met.

Process improvement mindset - Ability to spot inefficiencies, tighten controls and streamline workflows.

Stakeholder communication - Clear, credible communication with directors, offshore leads and cross-functional teams.

What you'll get in return

Hybrid working

Good salary

Excellent benefits package

Parking

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. INDHAF

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