N26
Madrid, Spain
Full-time
about 16 hours ago
About the opportunity We are strengthening our Account & Customer Data team within Banking Operations and are looking for motivated Bankin…
About the opportunity
We are strengthening our Account & Customer Data team within Banking Operations and are looking for motivated Banking Operations Specialists (Bilingual Italian and Spanish speaker) to join us in our brand new office in Madrid on the 1st of September 2026.
Within Banking Operations, we act as the centre of competence for the management and processing of special account types, such as accounts with legal representatives or custodians, probate & estates, as well as, Power of Attorneys and related processes under the Payment Accounts Act.
As a Specialist on the Italian and Spanish markets, you will learn the fundamental concepts, best practices, and procedures of our team.
Handle incoming operational requests regarding special account types to deliver the best quality for our customers.
Execute business processes on behalf of the customers, dealing with enquiries and orders while developing a broad knowledge within your area.
Assist in handling communications with third parties such as lawyers, notaries, courts, tax authorities, and other officials.
Contribute to improving processes with a strong customer focus.
Demonstrate a data analytics mindset to properly understand the data provided to you.
Collaborate closely with internal stakeholders to ensure cases are handled efficiently.
Initial experience or a strong interest in banking operations, legal, or regulatory topics.
Completed bank apprenticeship or a university degree in business, finance, law, or a related field.
Fluent in Italian, Spanish, and English (written and spoken) are required. French, or German are a plus.
Knowledge of Google Workspace; experience with Salesforce, Jira, Confluence, and other CRM/ticketing systems is an advantage.
Excellent organizational skills, with the ability to learn best practices and manage operational requests.
A collaborative mindset combined with a customer oriented focus.
What w
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
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