Banking Operations - Claims Specialist German market

About the opportunity

As a part of the Banking Operations group, you will join a motivated Claims team focused primarily on the support of one of N26’s key markets, Germany. As a Specialist on the German market, you will learn the fundamental concepts, best practices, and procedures of our team.

In this role, you will

Execute business processes on behalf of the customers, dealing with enquiries and orders, while developing a broad knowledge within your area.

Support activities linked to defined processes within Banking Operations, including regulatory requirements and risk controls, and support incoming legal requests.

Collaborate closely with internal stakeholders to ensure cases are handled efficiently, coordinate with other operational teams, and improve the quality of services delivered to our customers.

Assist in handling communications with external partners, and assist them in the day-to-day by providing answers and support.

Maintain internal documentation, ensuring it is up to date in order to stay compliant and minimise risk of audit findings.

Handle insolvency and edge cases, developing a strong understanding of the legal implications and compliance the bank is subjected to.

Contribute to improving processes with a strong customer focus, and support operational teams with the analysis of incidents.

Provide feedback and opportunities to teams in order to streamline processes and standardize workflows.

What you need to be successful in

Initial experience or a strong interest in banking operations, legal, or regulatory topics.

A structured way of working, with excellent organizational skills, and the ability to learn best practices and manage operational requests.

You bring a completed bank apprenticeship, or a university degree in Finance, Economics, Business Management, Mathematics, law, or a related field.

You have the ability to focus on details and technicalities while simultaneously retaining a comprehensive vision of the big picture.