Application Support Analyst

Join a specialist 2nd line support team responsible for maintaining and supporting business-critical applications. You'll investigate incidents, respond to alerts, and work closely with internal teams and suppliers to ensure system stability, minimise disruption, and deliver high-quality technical support within SLA.

Client Details

The company is a well-established organisation within the financial services sector.

Description

Resolve application incidents and service requests within SLA

Develop deep understanding of applications, databases, and platforms

Escalate complex issues to 3rd line teams and external suppliers

Lead and coordinate incident management activities

Monitor system alerts and proactively mitigate service impacts

Support production deployments, validation, and post-release activities

Create and maintain runbooks and support documentation

Drive continuous service improvement and process optimisation

Escalate risks, SLA breaches, and high-impact issues

Identify and address security vulnerabilities

Follow ITIL-aligned processes for incident, change, and risk management

Profile

A successful Application Support Analyst should have

Knowledge of compliance and regulatory requirements within the financial services industry.Proven experience in application support, ideally in regulated environments

Experience supporting bespoke or custom-built applications

Strong SQL and relational database knowledge

Proficiency with PowerShell, SFTP, and WinSCP

Familiarity with monitoring tools such as Datadog or similar

Understanding of security protocols including Entra ID

Experience with version control tools such as G.i.t

Strong communication skills across technical and non-technical audiences

Ability to translate complex issues into clear business language

Broad technical knowledge across application ecosystems

Job Offer

Competitive daily rate of £300 to £350, paid a day inside IR35.

An opportunity to work in a respected financial services organisation in London.

Engagement in a challenging and rewarding temporary role.

Exposure to cutting-edge technologies within the industry.

If you are an experienced Application Support Analyst with a passion for technology and a background in financial services, we encourage you to apply today!