Lynx Recruitment is working with a leading technology organisation seeking an AWS Infrastructure & Application Support Engineer to join their Support & Operations team.
You’ll provide L2/L3 support across cloud-based applications and AWS infrastructure, ensuring the performance, stability, and reliability of critical systems. This role involves troubleshooting complex issues, supporting deployments, and working closely with engineering teams and clients. An on-call rota is included.
Key Responsibilities
Provide L2/L3 support for AWS applications and infrastructure
Own and resolve incidents end-to-end
Troubleshoot across application, infrastructure, and data layers
Monitor systems and respond to alerts
Support deployments and production changes
Work with internal teams, clients, and third parties
Follow ITIL processes (Incident, Problem, Change)
Essential Skills
Strong AWS experience (EC2, S3, RDS, Lambda, VPC, IAM)
Experience supporting production cloud systems
Strong troubleshooting and monitoring skills
Experience analysing logs and data
Background in Support / Operations
Desirable
ITIL knowledge
Monitoring tools (Prometheus, Grafana, ELK)
Terraform / CloudFormation
CI/CD, DevOps, Docker, Kubernetes
Personal Skills
Strong communication and customer focus
Problem-solving mindset
Team player with a proactive approach
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
