Account Manager - Sweden

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

We are part of an exploding industry and are expanding our team in Copenhagen. We are looking for an Account Manager for our Swedish Market to join us at our Head Office. Our team is vital to Trustpilot’s commitment to building trust and transparency.

In this role you are responsible for retaining and growing a defined portfolio of existing customers. You act as the commercial owner of each relationship - driving renewals, expanding accounts, and positioning Trustpilot as a long-term partner that delivers measurable business value.

You combine commercial acumen with relationship depth, collaborating closely with Customer Success Managers to ensure adoption, satisfaction, and sustainable revenue growth.

You are accountable for contributing to strong Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers to achieve measurable value.

What you'll be doing

Own the end-to-end renewal process, delivering high Gross Renewal Rates (GRR) and predictable retention.

Drive portfolio expansion through upsell and cross-sell to achieve strong Net Revenue Retention (NRR) and overall portfolio growth.

Build and maintain detailed account plans, stakeholder maps, and accurate forecasts in Salesforce.

Lead commercial and strategic conversations, including business reviews and contract discussions.

Partner with Customer Success to ensure value realization, with Marketing on customer stories, and with Product on feedback loops.

Ensure accurate data, forecasting discipline, and pipeline visibility across your portfolio.

Who you are

Fluency in Swedis