Account Manager

Account Manager (French Speaker)

Location: Richmond, Surrey

Job Type: Full-time, Office-based

Hours: 9-5 with 4pm finish Fridays

Salary: £60k-£80k plus OTE of £30-40k plus excellent benefits

My client, and award winning company specialising in a niche SaaS market is seeking a new Account Manager due to being in a high growth stage and looking to enhance their team with a motivated and professional Account Manager. This role is crucial for maintaining and expanding their client relationships, ensuring the continued success in our sales and customer service efforts.

Day-to-day of the role

Generate sales among existing and new client accounts globally, including upselling and cross-selling.

Serve as the primary and responsive point of contact for an assigned portfolio of clients in person and on the phone

Develop and maintain long-term relationships with accounts, ensuring consistent service across the organisation.

Ensure clients receive requested products and services in a timely fashion.

Communicate client needs and demands to the IT and Support teams.

Forecast and track client account metrics, identifying trends or concerns.

Manage projects within client relationships to meet company goals.

Identify opportunities to grow business with existing clients through a consultative approach

Coordinate with staff members working on the same account to ensure consistent service.

Service multiple clients concurrently, often meeting tight deadlines.

Maintain records of client contracts, documentation, and all communications within HubSpot.

Travel to client locations for business meetings, conferences, and trade events.

Required Skills & Qualifications

Degree level education or equivalent.

Fluent French

Several years’ experience in a SaaS role; Intellectual Property experience

Excellent computer skills, including proficiency in Outlook, PowerPoint, Word, and Excel.

Eligible to work in the UK

Ability to travel to conferences and client locations in the UK and overseas, including travel outside work hours and at weekends.

Benefits

Competitive salary and performance-related incentives.

Opportunities for professional growth in a multi-cultural and dynamic environment.

Participation in industry conferences and events.

Office-based role with travel opportunities.

How to apply

To apply for the Account Manager position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role. Ensure your application demonstrates your ability to perform in a high-growth environment and your commitment to maintaining high standards in client relationship management.

This role is an excellent opportunity for a professional looking to further their career in a globally recognized company with significant growth potential