Account Manager

Account Manager - Disconnections Team

Are you looking for a role that offers career progression, real work-life balance and structured professional development?

Our client is a forward-thinking, people-focused organisation based in Hatfield and they’re looking for an Account Manager to join their close-knit Disconnections team. You’ll receive full, comprehensive training from day one.

Why this role stands out

35-hour working week – Monday to Friday, 9am–5pm - all office based - no hybrid working available.

£26,000 - £27,000 basic salary + up to £6,000 achievable bonus

Up to £6,000 per annum bonus structure designed to be realistic, transparent and regularly achieved

Structured training plan and ongoing coaching to support your development

Team-orientated, collaborative environment where success is shared

A business that genuinely invests in its people

The Role

As an Account Manager, you’ll manage a portfolio of B2B accounts, acting as a professional point of contact while building strong client relationships.

Your responsibilities will include

Managing corporate client accounts

Contacting clients via phone, email, letters and SMS

Negotiating payment plans and resolving disputes for debtors

Ensuring compliance with all regulations and industry standards

Maintaining positive, long-term client relationships

Working closely with colleagues in a supportive team environment

Full training is provided, giving you the confidence and knowledge to succeed.

What we’re looking for

Confident, positive, and professional communication style

Ideally a background in utilities or debt management

A willingness to learn and develop new skills

Strong listening and negotiation abilities

Good business awareness

Comfortable using MS Office

Adaptable, resilient, and team-focused

Rewards & Benefits

£26,000 - £27,000 basic salary + up to £6,000 performance bonus

Professional development and ongoing training

Friendly, team-based culture with collaborative targets

Company events, social activities and away days

Long-term career progression within a stable, growing business