Account Manager, Dudley

Join ASD and Accelerate Your Sales Career

ASD is one of the UK's leading metal stockholders and processing specialists, supplying high-quality steel and metal products to customers across a wide range of industries.

We are more than a supplier. We are a business built on expertise, innovation and long-term partnerships, helping our customers succeed while driving positive change for our colleagues, communities and the environment.

If you are motivated by building relationships, delivering excellent customer service and growing sales, this is an opportunity to develop your career with a market leader.

The Opportunity

We are looking for an ambitious and commercially driven Account Manager to join our sales team in Dudley.

This is a fast-paced, customer-focused role where you will manage and develop customer accounts, respond to enquiries, prepare quotations and identify opportunities to grow sales. Working closely with customers and colleagues across the business, you will play a key role in delivering an excellent customer experience while driving profitable growth.

You will become a trusted point of contact for your customers, building long-term relationships, understanding their requirements and providing the right products and solutions. You will also work closely with our External Sales team to support account development and help win new business.

This is a great opportunity for a motivated sales professional who enjoys building relationships, thrives in a busy commercial environment and wants to develop a successful long-term career.

37.5 hours per week, Monday to Friday. Office-based at our Dudley site (DY2 0UY).

What You Will Be Doing

Your responsibilities will include

Managing and developing a portfolio of existing customer accounts.

Responding to enquiries and preparing accurate, competitive quotations.

Building strong customer relationships through regular telephone and email contact.

Identifying opportunities to grow customer spend and account profitability.

Following up quotations and converting opportunities into sales.

Working closely with External Sales colleagues to support customer growth and new business.

Delivering excellent customer service and providing the right solutions for customer requirements.

Developing account plans to maximise sales opportunities.

Maintaining accurate customer records and sales activity within CRM systems.

Monitoring market trends, competitor activity and emerging opportunities.

Handling customer queries and resolving issues professionally and efficiently.

Supporting account management, including credit control activities where required.

Achieving agreed sales, margin and customer growth targets.

What We Are Looking For

We are interested in people with the drive, resilience and commercial instinct to succeed in sales.

Ideally, you will have

Experience in internal sales, customer service, account management or sales support.

Experience within the metals, industrial, manufacturing or distribution sectors is preferred but not essential.

A proven ability to build strong customer relationships and identify sales opportunities.

Strong commercial awareness and a target-driven mindset.

Excellent communication, negotiation and influencing skills.

Confidence working with figures, margins and commercial data.

Strong organisational skills and the ability to manage multiple priorities.

Experience using CRM systems and Microsoft Office.

A proactive approach with the ability to work independently and as part of a team.

A stable employment history demonstrating commitment and reliability.

What We Offer

We offer a competitive salary of up to £37,000 per annum, together with a comprehensive benefits package including:

Life assurance.

Contributory pension scheme (5% employee contribution matched by ASD).

Retail and restaurant discounts.

Gym and health club discounts.

Holiday Trading Scheme.

Cycle to Work scheme.

Medicash healthcare plan.

Employee Assistance Programme.

Financial wellbeing support.

Safety Comes First

Safety is at the heart of everything we do. As part of our commitment to maintaining a safe working environment, all employees are subject to pre-employment and ongoing drug and alcohol testing. ASD operates a zero-tolerance policy.

Ready to Apply?

If you are ready to join a market-leading business and develop your sales career, we would love to hear from you.

Apply online today and upload your latest CV.

Our application process is quick and straightforward, taking just a few minutes to complete before being transferred to our internal recruitment system.