Junior Account Manager – English Speaker | Barcelona At SumUp, we are driven to empower small businesses across the globe by de-hassling th…
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
We are seeking an Associate Account Manager, Australia to join a pivotal new chapter for Trustpilot as we expand our team in Copenhagen.
In this role, you will be responsible for retaining and growing a defined portfolio of existing customers. You will act as the commercial owner of each relationship - driving renewals, expanding accounts, and positioning Trustpilot as a long-term partner that delivers measurable business value. You combine commercial acumen with strong relationship-building skills to ensure adoption, satisfaction, and sustainable revenue growth.
You are accountable for contributing to strong Gross Renewal Rate (GRR) and Net Revenue Retention (NRR) results by executing defined renewal processes, maintaining Salesforce accuracy, and supporting customers in achieving measurable value.
Take ownership of an SMB customer portfolio across Australia and New Zealand.
Increase renewal rates, reduce churn, and help your customers grow their businesses.
Analyze market trends and customer behavior within the portfolio to identify opportunities for improvement and growth.
Establish strong relationships with customers to ensure satisfaction, product adoption, and contract renewals.
Identify and successfully pursue upsell opportunities and new revenue streams.
Act as a trusted advisor, advocating customer needs to internal support, product, engineering, and sales teams.
Fluent in English.
1–3 years of sales or account management experience, preferably within software, digital, or online marketing industries.
A genuine commitment to deeply understanding customer needs and exceeding expectations.
Neutral 2–4 sentence summary of what working at this company is like, drawn from public reviews and press coverage. Tone, collaboration style, pace, benefits highlights.
£45,000 – £60,000 (Glassdoor, Levels.fyi, 2025)
Junior Account Manager – English Speaker | Barcelona At SumUp, we are driven to empower small businesses across the globe by de-hassling th…
We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients an…
Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic convers…
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started wit…
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started wit…
National Account Manager – Grocery Do you want to be part of one of the UK’s fastest growing FMCG brands? Are you looking for a big challen…