Account Executive, Commercial

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

Fin is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent, Fin, is the most advanced customer service AI agent on the market, and when paired with our Helpdesk becomes the complete Fin Suite for AI-enhanced support across the customer lifecycle. You’ll join our EMEA SMB Business sales team to drive new business growth with high-potential SMB customers.

This role is based in our Dublin, Ireland office.

What will I be doing?

Own the full sales cycle — prospecting, discovery, value-based demos, negotiation, and close —across our EMEA SMB customer base for deal sizes between 20k-250k ARR.

Generate and progress pipeline through a healthy mix of inbound qualification and targeted outbound, partnering closely with SDRs and Marketing.

Lead incisive discovery to uncover business problems, quantify impact, and align stakeholders on an Fin value narrative.

Deliver compelling product demos and evaluations that showcase the Fin Suite, including our Fin AI agent, tailored to each customer’s goals and constraints.

Navigate procurement, security, and legal processes with support from cross-functional partners; keep deals moving with clear next steps and timelines.

Forecast accurately, maintain crisp CRM hygiene, and communicate risks and upside with clarity.

Influence the product roadmap by sharing structured market feedback and customer insights.

Champion Fin's values in every interaction with customers and teammates.

What skills do I need?

2+ years closing new business in B2B SaaS, ideally with SMB customers and familiarity with running larger deals +100k-250k ARR.

Consistent track record of exceeding quota with strong opportunity management, multi-threading, ROI modelling and deal execution.

Exceptional discovery, storytelling, and demo skills grounded in business value and outcomes.

Skilled at generating pipeline through outbound and partner-led motions in tandem with SDRs/Marketing.

Adept at running structured evaluations and managing commercial processes (pricing, redlines, security).

Proficient with modern CRM and sales productivity tools; strong written and verbal communication skills.

Experience with MEDDPICC or similar sales methodologies

Rigorous deal inspection and a clear understanding of forecasting principles

Nice to have: experience selling customer service, helpdesk, AI, or messaging solutions; interest in the broader support-tech ecosystem.

How will I be successful here?

Ramp quickly and build a high-quality pipeline aligned to territory priorities.

Deliver predictable, on-target performance with disciplined forecasting and stage progression.

Earn trust with prospects through thoughtful discovery, tailored evaluations, and crisp follow-through.

Be a great teammate — share learnings, collaborate generously, and raise the bar for our team and our customers.

Curiosity and a passion for learning and upskilling. Ai has changed the sale