2nd Line IT Support Engineer - Liverpool

2nd Line IT Support Engineer - Liverpool

A 2nd Line IT Support Engineer with strong IT support, Windows 10 / 11, Windows Server, Intune, Azure, Entra & Office 365 experience, is required by a leading firm in central Liverpool.

My client is looking for someone with a can-do attitude who is rising to facing new challenges, as this will be a hands-on role, offering hybrid working

Key Skills required

Experience of working at a 2nd line IT support level

Experience with Windows Server admin

Windows 10 / 11 & M365 experience

Azure, Entra and Intune experience

Good working knowledge of support on-prem and configuring hybrid infrastructure environments

Hyper-V virtualisation

O365 suite - Exchange Online

Active Directory, Group Policy (DNS/DHCP)

VOIP telephony support

Experience troubleshooting wired and wireless networks - TCP/IP, etc.

Key roles and responsibilities

Delivering courteous and expert 2 line IT assistance to all personnel.

Diagnosis and resolution of IT concerns via remote and on-site methods.

Deployment of desktop/server software and hardware solutions.

Enhancement and maintenance of the current infrastructure.

Regular proactive upkeep of server and desktop systems.

Thorough troubleshooting of user problems.

Crafting comprehensive support materials.

Contribution to the routine administration of IT systems.

Not only will you be joining a leading local organisation, but you will have plenty of scope for growth and further development, if you want to undergo any certifications (AZ-900, AZ-104, CompTIA etc.) and a clear progression path to Infrastructure Engineer/Subject Matter Expert level.

Company benefits include

Salary up to £35,000

25 days annual leave + Bank Holidays, rising with service

Private healthcare insurance

Contributory pension scheme

Hybrid Working

Plus much more

If you're keen to join our client's dynamic and friendly team, apply now or send your CV to faye [dot] landells [at] circlerecruitment [dot] com

Key skills: Windows Server, Azure, Endpoint, Intune, IT Infrastructure, Networking, exchange, hyper-v, VOIP, IT Support, Service Desk, Liverpool, Warrington, St Helens, Wirral

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