1st Line Support Engineer

Job Advert (Permanent)

1st Line Support Engineer

Location: Bristol – Hybrid working

Salary: £28,000–£32,000

Benefits: Hybrid working, training and development, supportive IT team, career progression opportunities

Our client, a growing and technology-driven organisation, is looking to hire a 1st Line Support Engineer to join their internal IT support team in Bristol.

This is an excellent opportunity for someone with strong customer service skills and a passion for technology to join a collaborative environment where you’ll gain exposure to a wide range of systems, users and technologies.

You’ll be the first point of contact for technical support issues, helping to ensure users receive a responsive and professional IT support experience.

What you’ll do

Provide 1st line technical support across hardware, software and user accounts

Log, manage and resolve IT support tickets within agreed SLAs

Troubleshoot issues relating to Windows environments, Office 365 and end-user devices

Support laptop builds, onboarding and user account administration

Escalate more complex issues to 2nd and 3rd line teams where required

You’ll work closely with wider IT teams and end users across the business, ensuring a high level of customer service and technical support.

What we’re looking for

Previous experience within a 1st Line Support, IT Support or Service Desk role

Good understanding of Windows operating systems and Microsoft 365

Strong communication and customer service skills

Ability to prioritise and manage multiple support requests

Enthusiastic, proactive and keen to learn new technologies

Experience with Active Directory, ticketing systems or hybrid working environments would be advantageous.

Why join?

Hybrid working environment

Opportunity to develop technical skills and progress within IT

Supportive and collaborative team culture

Exposure to a broad range of technologies and users

Growing organisation with ongoing investment in technology

?

Apply now to join a busy and supportive IT team where you can continue building your technical career.