Visitor Experience Officer

Summary Being a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit. Salary: £27,612 per annum

Contract: Permanent

Hours/ working pattern: Full-time, 37.5 hours per week What it's like to work here You’ll be reporting to the Experience and Programming Manager working with the wider property team at Tyntesfield.

Tyntesfield is a rare survivor, a near complete Victorian country estate. Spanish born merchant, William Gibbs, made his vast fortune from the Guano trade in South America, and used his wealth to transform an ordinary Georgian country house into a Gothic Revival Masterpiece. This richly decorated house, with its ornate private chapel, reflects the deep religious faith held by William, his wife Blanche, and their seven children. It contains more than 70,000 of the families possessions, some collected by William as he traded in the Hispanic world. Outside there are flower filled terraces, towering trees, an abundant kitchen garden and the views across estate to the Somerset hills. What you'll be doing As Visitor Experience Officer, your main focus will be on providing a great service for visitors. With your team, you’ll be welcoming people and inspiring them to really get to know Tyntesfield. This will include devising and running events and activities, and creating interpretive displays and other ways of bringing the place, and its stories, to life for everyone who comes here. You'll encourage visitors to take a closer look at artworks or precious objects cared for by the Trust.

You will be supervising and supporting volunteers and organising rotas. You’re likely to be checking standards of presentation on site, or helping to write for our web pages Who we're looking for We'd love to hear from you if you’re:

used to multiple deadlines and managing your own workload

skilled in organisation and planning, with a good eye for detail

good at talking to, and getting on with, all kinds of people

a hard-working and committed team player

comfortable with IT: Microsoft Office, as well as web and social media

experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials

familiar with health and safety procedures

The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme (for roles that meet the salary criteria)

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.